Customer Help
Our expert team are here to assist
Common purchase queries answered
Orders and Shipping
All orders are shipped out within 1 working days. Typically if you place your order before 2pm your order should be dispatched the same day. If you place your order after 2pm it will be dispatched by the next working day.
If you order multiple watches in the same order they will usually be delivered in the same package. If you have placed separate orders to the same address they will likely be dispatched separately due to how quickly we try to process orders.
We do ship internationally. Please contact us via email ad help@easy-watches.com and we will provide you with a quote for international shipping to your specific location.
Please try and contact us as soon as possible once you have placed your order if you have made a mistake on your desired shipping address during the checkout process. Unfortunately, it is not possible to change or amend your shipping address once your order has shipped.
You can visit the order tracking page on our website here: https://easy-watches.com/order-tracking/
No we do not currently charge VAT as we are not VAT registered at this time.
You can create an account during the checkout process. Once you create an account you can view and track your orders.
All of our payments are processed securely. We do not and cannot view your credit card information.
If you need to return or exchange an item
Returns and Exchanges
We accept returns on all items as long as they are returned in brand new condition within 14 days of you receiving them.
You can ready our returns policy in full here: https://easy-watches.com/refund_returns/
We sincerely apologise if you have received a faulty or damaged item.
Please send us an email at returns@easy-watches.com and indicate if you would like a replacement or if you would like a refund.
We sincerely apologise if the item you received it not the correct item. Please send us an email at returns@easy-watches.com.
Please post your return back to the following address: Easy Watches, 52-56 Standard Road, London, NW10 6EU, United Kingdom.
You can send us an email to help@easy-watches.com.
Alternatively please visit our Contact Us page to send us a message here: https://easy-watches.com/contact-us/
You can only cancel your order if it has not been shipped. As we try to ship orders as soon as possible after they are have been placed, please try to contact us quickly via email at help@easy-watches.com
Yes! Let us know which item that you want that is out of stock and we will place a backorder for you with an estimated delivery date.